Frequently asked questions

Log in to your account on our website, go to account settings and update your personal information as needed.

Click on the «Register» button at the top of our home page and fill in the required information to create your account.

Enter the promotional code in the designated field at checkout and the discount will be applied to the total amount of your order.

Occasionally, we offer samples of our products. Please check our website or subscribe to our newsletter to keep up to date on sample availability.

Yes, register on our website or write to us with your details and we will contact you at marketing@drbimix.com.

Thanks to their natural formulation and aroma, our snacks tend to appeal to all dogs and they go crazy for them. Even so, if your pet doesn't like the food, try giving it to him in small portions so that he gets used to it. Dogs are like people and there are times when certain flavours or textures don't suit them while others devour them.

We accept all major credit cards, PayPal and other secure payment methods.

Our chews help clean teeth and massage gums, reducing plaque and tartar build-up for better dental health.

Our products promote general health, improve digestion, improve the health of the skin and coat, joints and strengthen the immune system of your pets. Discover the benefits of each product in the product sheet.

Yes, there are drbimix products that are hypoallergenic and suitable for dogs with intestinal sensitivities or allergies. We always recommend administering the first time in small portions and seeing the dog's reaction. Our products are usually made up of only one ingredient so it is easy to see if he is intolerant to it or not.

To initiate a return or exchange, please contact our customer service team at customerservice@drbimix.com with your order number and the reason for the return.

You will receive a tracking number by email once your order has been shipped. You can use it to track your order on our website or on the carrier's website.

We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it for a replacement or a full refund. Please see our returns policy for detailed instructions.

Yes, we offer international shipping to selected countries. Please see our shipping policy for more information on availability and rates.

dr.bimix products are 100% natural and minimally processed, ensuring that they retain their natural nutrients and flavours.

Our treats are minimally processed to retain maximum nutritional value, using natural ingredients with no artificial additives or preservatives. The process is a low-temperature dehydration for hours.

Nutritional information is available on the packaging of our products and on our website, under the detailed description of each product.

Our candies are naturally processed and free of artificial flavourings. Some of them may have an intense odour. We advise you to keep them in a zip bag.

No. drbimix products are 100% natural. Our low-temperature, long-term dehydration process allows it to be preserved without additives.

Our products are 100% natural and meet strict European and American pet food production standards.

We use 100% ingredients of natural, animal or plant origin from trusted suppliers in Europe, ensuring the highest quality for your pets.

dr.bimix offers a range of organic pet foods, snacks and supplements designed to meet the nutritional needs of dogs. We offer different sources of protein origin, beef, pork, lamb, chicken, duck..., different textures and minimally processed products mixing natural or all-natural raw ingredients such as bull's nerves, ears, paws or necks.

You can contact dr.bimix customer service by sending an email to hello@drbimix.com or by calling 91 6818368

dr.bimix products are available on our official website and through our network of authorised retailers and on Amazon and leading online shops.

dr.bimix products are manufactured in our state-of-the-art facilities in Romania and Spain, meeting strict European quality standards.

We source from Europe to ensure the highest quality standards and compliance with strict European regulations, providing safe and nutritious products for your pets.

dr.bimix distinguishes itself as a producer of organic and minimally processed 100% pet food and supplements, guaranteeing the highest quality and safety from raw materials to final product.

dr.bimix is a brand dedicated to producing high quality organic pet food, snacks and supplements with a focus on natural ingredients and minimal processing. All our ingredients are sourced from Europe and produced in our own facilities.

It depends on the type of product, from every day as with nuggets to once or twice a week with bull's nerves or ears. You will find a dosage table on the product's ficah to guide you. As a general rule, it should not exceed 10% of the daily diet.

dr.bimix offers a variety of nutritious and tasty treats that are perfect for training sessions, providing positive reinforcement for good behaviour. The most suitable are the softer ones that can be easily broken into small pieces for rewarding without losing interest, such as nuggets or lung.

Yes, we offer a range of chews designed specifically for small breeds to ensure they can chew safely. Please select by breed size in the search box and you will be presented with the products available.

Yes, chewing can help reduce anxiety and provide a calming effect for pets. Our chews are designed to be safe and effective for this purpose. The harder the chew, the longer it takes for the dog to break it down and be entertained.

Contact your veterinarian immediately if your pet swallows a large piece of a chew. Always supervise your pet while chewing to avoid such incidents.

Choose a bite stick size that suits your dog's breed, size and chewing strength. Smaller dogs may need thinner sticks, while larger breeds can use thicker sticks. At drbimix we have two sizes, 15cm and 30cm.

It is safe to give your dog a bull sinew several times a week, but always watch how your dog chews it to ensure its safety. See the product page for the correct dosage for your dog's size.

Beef sticks generally contain a moderate amount of fat, about 10-15%, which makes them a nutritious snack.

The duration depends on the size of the stick and the chewing habits of your dog. It can range from a few hours for small dogs to several minutes for large dogs. If you want it to last longer, try braided bull's nerves or ham bones.

Thickness varies due to natural differences in the size of the beef penis used. We offer a variety of sizes for different dogs.

A bull sinew is a natural and durable dog chew made from beef muscle, specifically the penis of a bull.

Yes, but they should always be administered under supervision and any small pieces that may fall off should be removed.

Follow us on Facebook, Instagram and TikTok to keep up to date with news, promotions and pet care tips. Links to our social media channels are available on our website.

Visit our blog on the dr.bimix website for articles and resources on pet health, nutrition and care.

Yes, our blog includes informative articles on pet health, nutrition and care. Visit the Wellpetology section of our website to read the latest posts.

Subscribe to our newsletter or follow us on social media to keep up to date with the latest news and offers.

We maintain strict quality control measures throughout the production process, including the highest IFS certification and COFRAC accreditation for safety and quality. We source from the best European suppliers and have our own facilities.

If your dog swallows a large piece, contact your veterinarian immediately. Always supervise your dog while chewing.

No. dr.bimix does not irradiate its products. We rely on natural preservation methods to maintain quality and safety.

No.

dr.bimix offers a variety of chews designed specifically for puppies, which are softer and easier to chew.

Yes.

Although some bones may be safe, it is essential to choose the right type and size. dr.bimix offers specially designed chews that are safe and beneficial for dogs. We recommend that they are always administered under supervision.

We are committed to giving back to the community through a variety of initiatives, including donations to animal shelters and support for pet welfare organisations. Follow us on social media to learn about our initiatives.

We ensure that our ingredients are sourced from suppliers that meet high animal welfare standards and we actively participate in initiatives that promote animal welfare.

We strive to minimise our environmental impact through sustainable sourcing, solar energy for our plants, environmentally friendly packaging and waste reduction in our production processes.

We source our ingredients from reliable suppliers in Europe and prepare them in our own facilities, which guarantees high quality and adherence to strict standards.

Yes, we use recyclable and environmentally friendly packaging materials for our products.

Yes.

Store dr.bimix products in a cool, dry place and keep them sealed to maintain freshness.

drbimix products are currently only functional snacks and supplements and are not a substitute for your dog's food, but a supplement to it. Introduce drbimix products in small portions until you see that your pet asks for more and follow the dosage instructions for each product.

Start by giving your dog a chew toy for a short period to see how he tolerates it, gradually increasing the time as he gets used to it.

Store the sticks in a cool, dry place and seal them in an airtight container to maintain freshness.

It is recommended to administer dr.bimix treats as a complement to their usual diet, a few times a week, depending on the size and dietary needs of your pet. Consult the dosage tables for each product on each product page. As a general rule, do not exceed 10% of the daily amount of food you administer.

The shelf life of our products varies, but is typically 6-12 months. Please refer to the packaging for specific expiry dates.

Yes, the important thing is to administer them in small portions so that the dog does not lose interest.