Limited Warranty

Warning about unauthorised distributors

Dr. BIMIX SRL (the «Company») is committed to ensuring that our customers receive products and services of the highest quality. To achieve this, we sell our products exclusively through a carefully selected network of authorised dealers.

Purchasing products from unauthorised sellers exposes customers to the risk of receiving counterfeit, damaged, used or defective products, which voids the manufacturer's warranty. The Company cannot guarantee the authenticity of products sold by unauthorised sellers.

The Company has no control over the quality, safety or legality of products sold by unauthorised sellers and is not responsible for any claims or damages arising from the purchase of these products.

We strongly recommend that customers purchase dr.bimix products only from authorised retailers or directly from our official website to ensure the integrity and quality of their purchases.

Limited Warranty

The Company offers a limited warranty for its products only to the original purchaser, and only if purchased from an authorised retailer or directly from its website. This warranty is strictly non-transferable. The warranty period is specified in the Company's return policy.

Warranty coverage:

Scope: This limited warranty covers any defects in materials under normal use during the warranty period.
Duration: The specific warranty period for each product can be found in our returns policy.
Limitations: This warranty does not cover damage caused by:
Misuse, abuse or neglect.
Purchases from unauthorised sellers.

How to file a warranty claim:

If you believe your product is covered by our limited warranty, please contact the Company or an authorised retailer for further instructions. To process your warranty claim, you will need to provide proof of purchase from an authorised retailer or directly from the Company's website. Please refer to the Return Policy.

Contact information:

For warranty claims or further assistance, please contact us:

E-mail: hello@drbimix.com
Address: Bulevardul Independenței 71, Baia Mare, Romania
Telephone: +34 91 681 18 368

By following these guidelines and purchasing from authorised distributors, you help us to maintain the high quality standards you expect from dr.bimix products. Thank you for your trust and support.