Shippingy Policy

At Dr. BIMIX, we strive to ensure that your orders are delivered promptly and securely. We operate from Spain and ship to various countries within Europe. Due to manual processing, delivery times may vary depending on the destination. Below, you will find detailed information about our shipping policies.

 


 

Shipping Times and Costs

Domestic Shipping (Spain)

  • Standard Shipping: 2-3 business days
  • Cost: €5.99 for orders under €50, free for orders over €50

European Union Shipping

  • Standard Shipping: 3-5 business days
  • Cost: €9.99 for orders under €100, free for orders over €100

Please note that shipping times may vary based on the specific destination within Europe. We do our best to process and ship orders as quickly as possible, but manual handling may occasionally lead to slight delays.

 


 

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that we do not ship on weekends or holidays.

 


 

Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through our carrier’s website. If you do not receive a tracking number within the specified processing time, please contact our customer service team at CustomerService@drbimix.com.

 


 

Shipping Restrictions

  • PO Boxes: We do not ship to PO boxes or APO/FPO addresses.
  • Delivery Areas: We currently ship to the European Union only. Please check back for updates as we expand our shipping destinations.

 


 

Delayed or Lost Orders

If your order has not arrived within the estimated delivery time, please contact our customer service team. We will work with the shipping carrier to resolve any issues and ensure your order reaches you as soon as possible.

 


 

International Customs and Duties

For international orders, customs duties and taxes may apply based on your country’s regulations. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend checking with your local customs office for more information.

 


 

Contact Us

If you have any questions or concerns about your order or our shipping policies, please contact us at CustomerService@drbimix.com. We are here to assist you and ensure your experience with Dr. BIMIX is exceptional.

 


 

By providing clear and detailed shipping information, we aim to offer a seamless shopping experience for our customers across Europe. Thank you for choosing Dr. BIMIX for your pet nutrition needs.